Defect Assist: About Us

We’ve helped a wealth of clients resolve the issues they encounter with their new build properties.

Our specialist team has a deep understanding of new home warranty policies, technical requirements, and consumer codes. We understand how builders and developers operate, and having been involved in the writing of technical standards for some of the biggest providers, we have the knowledge to get your issues sorted.

Our team also understands the responsibilities builders/developers have in the first two years after you move into your new home and can advise on all aspects and issues.

We have experience managing claims, the claims process and a thorough understanding of New Home Warranty Policies. We also have specific understanding of the various technical standards and requirements applicable to your home and are therefore well placed to assist and support you in dealing with issues you may have.

We are not a snagging service but if you are having issues whether they be sound related, condensation issues, damp problems or even structural problems we can help.

Meet the Team


Glenn Gale


Glenn has worked in the construction industry his whole working life. For the last 15  years he has worked in the Construction Insurance sector dealing with New Home Warranties for two of the major players. During this time, he has dealt with all problems a developer or contractor can experience, from a difficult site to complex & difficult claims on large mixed use projects.

He endeavours to put himself in the clients position, to try and solve the problem face-to-face, whilst understanding their issues and timescales. Glenn has very good relationships with the whole sector including Building Control who he can call on to help solve issues as they come up.


Rob Clay-Parker


Rob is a Chartered Building Engineer, with a degree in Building Surveying and 27 years’ experience specifically in Building Regulations and Warranty technical standards/requirements.

Having worked both in the Building Control and New Homes Warranty sector of the Construction Industry in the evaluation of building designs and inspection of work as well as management and technical support to a wide variety of construction related bodies, he is well placed to help and support you with any issues you may be having with your new home.